WhatsApp Manager: handle 1000+ chats easily in UAE
The rapid advancement of technology has driven a global trend where businesses are increasingly shifting their operations online. This shift has been further accelerated by the need for more efficient communication tools, such as instant messaging, which have become essential in connecting with customers in the digital age.
By the third quarter of 2023, WhatsApp emerged as the most widely used social network among internet users in the UAE, with a large majority actively engaging with the service.
With a vast global user base, nearly every business now integrates WhatsApp into their daily operations. This can range from providing instant customer support and personalized experiences to enhancing product details and promoting exclusive offers.
Yet, managing these tasks can be challenging, especially for businesses with limited resources. If you're overwhelmed by the workload, SleekFlow’s WhatsApp Manager Software can help streamline your operations, allowing you to maximize your efficiency.
Comparing WhatsApp Messenger and WhatsApp Business
In the UAE, it’s common for e-commerce businesses to use their personal WhatsApp accounts for both personal and business communications, although this is not ideal. Mixing personal and business WhatsApp messages can lead to disorganized chat management, while there are many business-specific features available in WhatsApp Business that can solve this dilemma.
1. WhatsApp Business profile
On a personal WhatsApp account, your profile is limited to your name, profile picture, status, and phone number. However, with WhatsApp Business, you can create a detailed company profile that goes beyond just your business name and contact info. You can include a business description, category, opening hours, email, and website, offering customers a comprehensive view of your business right from the app.
2. Automated welcome and away messages
The WhatsApp Messenger requires messages to be sent manually. WhatsApp Business in the UAE saves you time and effort by allowing you to automate standardresponses. For instance, if a customer contacts you outside of business hours, an “Away Message” can be automatically triggered to inform them of your unavailability. Additionally, if a customer reaches out for the first time or after a long period, they will receive a pre-defined onboarding message to guide them forward.
Explore how you can use Flow Builder to automate customer interactions effortlessly, no matter where you are.
3. Search filters on WhatsApp
In WhatsApp Messenger, users can search for chats using keywords or phrases. However, WhatsApp Business offers more advanced search capabilities. You can filter messages by keywords, unread status, broadcast lists, labels, and more, making it easier to manage and organize your communications efficiently.
4. WhatsApp short link
It can be frustrating not to be able to send messages to contacts that aren’t saved in your phone. Fortunately, WhatsApp Business offers a convenient short-link feature. This “click-to-chat” URL allows customers to start a conversation with your business without saving your number. You can also customize a pre-filled message that is automatically sent when they click the link. Say goodbye to complex coding and embrace simplicity. Generate your personalized WhatsApp links and QR codes effortlessly.
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5. Quick replies
Customers often ask the same questions repeatedly, seeking more information. To help you respond faster, WhatsApp Business provides a Quick Reply feature. You can create keyboard shortcuts for your most frequently used messages. Once set up, just type “/” and your preset quick replies will appear for easy selection.
6. Chat labels
Exclusive to WhatsApp Business, the chat labeling feature is a great tool for efficiently tracking information like orders and leads. You can organize entire chats or specific messages with labels and even add colors for quick identification.
7. WhatsApp Catalog
The WhatsApp Business catalog enables businesses in the UAE to display their products or services directly on WhatsApp. This feature allows you to upload detailed product information, including name, price, description, website link, and product code.
Unlike traditional PDFs, the WhatsApp catalog can be quickly updated to reflect current stock availability, reducing the chances of customer disappointment from ordering out-of-stock items. There are two ways to create a WhatsApp Business catalog: using the free WhatsApp Business App or the WhatsApp catalog API.
Explore our step-by-step guide on creating a WhatsApp Catalog with SleekFlow
Source: Wondershare, TeleMessage, Twilio
Learn more about setting up a WhatsApp Business account in the UAE.
Why use WhatsApp Business in the UAE?
Simply put, WhatsApp Business is a powerful tool for streamlining your business operations in the UAE.
1. Sales
Long queues and extended waiting times can drive customers away. Thankfully, with WhatsApp Business, you can quickly respond to customer inquiries and keep them satisfied. Features like Quick Reply allow you to answer questions faster, and with chat labels, you can efficiently categorize and manage customer interactions. As customers progress through different stages of your business, you can easily update their labels, ensuring that your sales team stays organized and avoids confusion.
2. Marketing
The “click-to-chat” link is a highly effective way to start conversations across different platforms. You can integrate this link into your CTA buttons, email signatures, banner ads, and social media pages, transforming visitors into valuable leads.
Click-to-WhatsApp ads are also popular for generating high-quality leads. When potential customers reach out via WhatsApp, these leads are often more engaged. Plus, conversations initiated within a 72-hour window are free of charge, making it a cost-effective strategy.
Beyond attracting new customers, these WhatsApp marketing tools help strengthen relationships with existing clients. For example, you can send personalized birthday greetings or festive messages, ensuring your brand remains top-of-mind.
3. Support
WhatsApp has become a leading messaging platform, and for many of your customers in the UAE, it’s their preferred way to communicate. You can use WhatsApp to provide customer support, send important notifications like appointment confirmations and payment reminders, and deliver high-quality service. WhatsApp’s ability to work seamlessly even on low-data devices ensures that you can reach virtually anyone with a smartphone, offering direct access to support.
In fact, brands like Anigma Technologies are effectively using WhatsApp for their customer service needs in the UAE.
SleekFlow enables us to get customer feedback fast, which is important for us to learn and iterate our services from serving each customer.
Wael Ali
Marketing Manager, Anigma Technologies
Elevate your business: unleash the power of conversational commerce with WhatsApp Business API
The paid version of WhatsApp, known as WhatsApp Business API or WhatsApp Business Platform, is specifically designed for businesses that want to use WhatsApp for sales, marketing, and customer support.
SleekFlow is an authorized WhatsApp Business Solution Provider (BSP), offering services for WhatsApp Business API connection and WhatsApp Cloud API hosting.
Once your account is verified with a "Green Tick," WhatsApp Business API provides access to a range of advanced features, including interactive messages, chat buttons, product catalogs, in-chat payments, and more.
Interested in upgrading? Explore our detailed guide on how to apply for WhatsApp Business API.
Check out the table below for a comparison of the features available in the three versions of WhatsApp.
Why should UAE businesses consider using WhatsApp Manager Software
WhatsApp Manager Software is a centralized platform designed to help businesses in the UAE manage customer interactions more effectively across sales, support, and marketing teams, all within one streamlined interface.
1. Unify all messaging channels in one place
While WhatsApp is the most popular messaging app in the UAE, other platforms like WeChat, Facebook Messenger, Telegram, and LINE also have loyal user bases. With WhatsApp Manager Software, you can combine all these channels into a single platform, making it easier to manage communications without the hassle of switching between different apps.
2. Enhance your team’s efficiency
WhatsApp Business is limited to two devices at a time, which can slow down communication. If your business needs multiple users accessing the same WhatsApp Business account, WhatsApp Manager Software is the answer. It offers a shared inbox where each team member can have their own secure login, ensuring smooth and efficient operations.
Admins can also assign roles and tags to team members within the WhatsApp inbox, preventing overlap or responses. The software provides detailed performance analytics, including message frequency and response times, helping you assess and improve your team's efficiency.
3. Optimize your WhatsApp marketing campaigns
Sending personalized messages, like birthday wishes, often involves tedious repetition. WhatsApp Manager Software simplifies this by allowing you to segment and filter your customer base, making it easier to send personalized messages, delivery updates, and seasonal greetings at scale with just one click.
Additionally, you can automate lead qualification and targeting for your marketing campaigns. For instance, you can set up triggers to automatically send personalized messages with discount codes to new members and tag contacts based on their interests for future campaigns.
For UAE businesses using Shopify, SleekFlow can integrate seamlessly to automate follow-ups, such as sending reminders for abandoned carts with promo codes.
4. Streamline workflows for sales, marketing, and support
WhatsApp Manager Software allows businesses to automate workflows without any coding knowledge. Instead of manually assigning chats, you can automatically route conversations to the right team members based on keywords, time, or language preferences, ensuring a smooth and efficient customer experience.
Explore different routing options to enhance your customer engagement process on WhatsApp.
5. Deliver consistent and high-quality customer service
WhatsApp Manager Software can significantly reduce response times by generating smart AI-powered replies directly from your company’s database. This ensures accurate and quick responses, minimizing the need for manual searches. Chatbots further improve communication by refining responses in real time to better meet customer needs.
With SleekFlow AI, businesses in the UAE can now train AI powered by ChatGPT-4 Turbo to be a knowledgeable asset for your customer service team. Check out our comprehensive guide to learn how to train AI for better customer interactions.
See SleekFlow AI in action
Discover how you can adopt Generative AI for your business messaging with just a small amount of data and setup time.
How Anigma Technologies used WhatsApp Manager to recover 70% of canceled orders?
Anigma Technologies effectively centralizes customer chats from multiple channels using SleekFlow. By merging messages into a shared inbox, the company efficiently assigns conversations to the right agents, ensuring fair workload distribution and transparent service quality. Agents use saved reply templates and internal labels to manage inquiries swiftly and convert leads into paying customers.
Additionally, by integrating SleekFlow with Shopify, Anigma has automated recovery messages for abandoned carts and canceled orders. Automated reminders and tailored offers are sent via WhatsApp to re-engage customers, leading to a 70% recovery rate of canceled orders and a 13% recovery rate of abandoned carts.
This proactive approach, combined with automated fulfillment tracking and review requests, has helped Anigma grow its customer base by 25% over two years.
Want to outcompete your peers with SleekFlow's help?
Book your personalized demo with SleekFlow today and unlock the potential of seamless communication
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