What’s new in SleekFlow: native Shopify integration to reinforce your e-commerce ecosystem
E-commerce and social commerce created the best synergy now more than ever. As a leading platform in social commerce, SleekFlow has just launched a brand new exclusive Shopify integration, filling the gap between this unstoppable commerce pioneer and all the popular social messaging channels such as WhatsApp, Facebook Messenger, WeChat, and even Live Chat on your Shopify site!
30% of online shoppers say they would be likely to make a purchase through social media while retail social commerce sales in China expected to rise to $351.65 billion in 2021.” - Influencer Marketing Hub.
Shopify is a complete commerce platform that lets you start, grow, and manage a business. It is a subscription-based software that allows anyone to set up an online store and sell their products. It connects O2O seamlessly as it also caters to brick-and-mortar stores with the Shopify POS (a point-of-sale app) and accompanying hardware. Over 44 million customers purchased from Shopify merchants in 2020, and Shopify had more than 58 million visits in 2020.
Integrating your Shopify shop with SleekFlow, all your customer info will be instantly synchronized. Are you ready to up your game and use the top platforms in social commerce? Here’s what SleekFlow can do with Shopify integration:
Purchase history and order status showed alongside the chat room
The essence of a CRM system is the easiness of understanding and interacting with your customers through one single platform. With SleekFlow, you can now view all the customer purchase profiles, such as the order status, the purchase history, etc., in just one interface.
Imagine your customer service team is handling a customer WhatsApp inquiry about a recent purchase. Any of the CS staff members who were granted access to the conversation (Yes, the level of access to conversations can be customized!) can easily understand the customers’ situation and purchase history. Very likely, the staff can handle the situation more efficiently as they are well informed, and all things can be done on one platform instead of switching from tabs to tabs.
Catalogs for product exploration
Those who reach out to your business usually already have a strong interest in your products. Maximizing shopping convenience will very likely captivate your target audience to make a purchase immediately. Integrating your Shopify store to SleekFlow allows a clear, structured organization of your products when communicating with your prospective or existing customers. The product name, description, and the price will be listed clearly on the catalog, and multiple items can be added to the cart all in the chat room.
Add items to cart for customers
Sales agents need to act quickly and smartly to allure the consumers. As they chat and bond with these customers, they can also swiftly add the product of interest to the cart. Once they are done drafting the order, the case can be closed with a one-click checkout.
Get paid instantly in the chat
When customers make inquiries through messaging apps like WhatsApp or Facebook Messenger, sellers often redirect the customers to the e-commerce or Shopify store to place orders. However, if their internet connection is weak or if your website has not been properly optimized, you may lose these customers to the slow loading speed.
With SleekFlow's payment link, you can now get your customers to pay instantly in the chat. This means that they only have to fill in their payment information once and pay with one simple click every time after that. Encourage impulse shopping and get them to pay before they change their minds!
Also, the transaction fee is lower than that of Shopify Payment, so you'll get to save more and earn more!
Abandoned cart reminders as a remarketing tool
With SleekFlow-Shopify integration, when a customer adds items in the shopping cart and does not push to the checkouts, an abandoned cart reminder should come into play. For example, by setting up an abandoned cart reminder rule, a time-limited promo code will be automatically triggered 24 hours later. This promo code delivered to clients’ WhatsApp inboxes is more compelling than any ads showing on all the random websites. It’s a friendly reminder, and it looks exclusive! Who doesn’t want to be valued?
Order status update automation
There’s nothing new about automated transactional messages such as delivery statuses or order confirmations. But what's special about SleekFlow is that we can consolidate everything, from conversations and orders to customer purchase history and delivery status. The team can see everything in one place, all info alongside the chatbox with clients.
For instance, a client inquires about the delivery status of his order on Shopify through Facebook Messenger. Customer support specialists can simply log on to SleekFlow’s platform and reply to the message upon seeing the profile column. Information is now centralized on SleekFlow, and the status update is automated. This streamlined workflow is the key to scaling up your business!
Some agent platforms like us should make good use of SleekFlow. Since the agent platform needs to handle a lot of freelancers plus orders and do the matching, SleekFlow can streamline the process. Just like broadcasting the announcement, it can be as simple as one click.
Managing Director, Lalamove, a logistics unicorn
Check out how the logistics Unicorn Lalamove uses SleekFlow to streamline its workflow.
Automatically segment users by their purchasing intent
You have your client’s whole purchase history on your Shopify website. SleekFlow will automatically sync everything once you have us integrated. Some automatic labeling rules can be set beforehand. This is particularly helpful to customer segmentation for remarketing purposes.
For instance, you can segment your customers by the items they purchased. A more targeted promotion campaign can be designed and launched later.
Monitor the performance of multiple departments or teams
Many businesses, especially enterprises, find it hard to track their sales performance for respective branches, not to mention each specific sales agent, as most of them implement omnichannel retailing to maximize sales and revenue. SleekFlow's sales performance dashboard allows you to track the performance of different teams and individuals who have contributed by helping customers draft Shopify orders in the chat. This ensures that the employees are constantly motivated to accomplish more while the company can create incentives or rewards for the whole team to move forward with full force.
SleekFlow will soon be available on the Shopify App Store for easy integration.
Soon enough, the SleekFlow-Shopify integration can be completed with just a few clicks! By clicking on "Add app" and logging into your SleekFlow account, you can then enjoy all the benefits mentioned above. Stay tuned for that!
In SleekFlow, we listen to our customers and constantly improve our products. The digital world is changing every second, and so is the need for the SleekFlow platform. We're just more than happy to share our latest features with SleekFlow users and all of you!
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